FAQ

Although, we wish we could accommodate all changes…we fulfill orders very quickly! Once your order has been confirmed, it’s not possible for you, or us, to change it prior to dispatch. Please ensure all your information is correct before submitting your order. However, if your order is not yet shipped out, feel free to contact us and we will happily cancel your previous order, so that you can reorder the correct item. Please note that given the speed at which certain items sell out, we cannot guarantee that your item(s) will be available if your order is cancelled.

Unfortunately, our software does not allow us to adjust prices to finalized purchases. Once your order has been confirmed, it’s not possible for you, or us, to change it prior to leaving our facility. Please ensure all your information is inputted and correct before submitting your order, including your discount code. If your order is not yet shipped out, contact us and we will happily cancel your previous order, so that you can reorder with the discount code applied. Please note that given the speed at which certain items sell out, we cannot guarantee that your item(s) will be available if your order is cancelled.

Due to the high demand of our popular styles and sizes, they do tend to sell out quickly. We've even had some products sell out in less than an hour! While certain products are very exclusive and only released once, most of our items are restocked regularly.

Items purchased from kenndiazjr.com may be returned for store credit within 30 days of purchase . All items must have their original tags attached and be unworn and unwashed.

Please visit our returns/ exchange page on this website for further assistance.

Any exchanges must be for products of equal or lesser value. If requested items are of greater value than the original product(s) being exchanged, you will be issued a store credit.

If a product you are requesting is out of stock at the time the return arrives, you will be issued store credit for that product. Please list alternative options on the return form if you prefer a direct exchange.

Unfortunately, we are not able to accept backorders at this time.

*If a product is individually marked as final sale, that voids the standard return policy.

Please allow 2-3 weeks from the time that you ship your item(s) back to us to process your return/exchange. Once it has been processed, you will receive a shipping confirmation email along with a tracking number, or an email confirming the store credit issued.

You will be responsible for paying postage on any returns. If you request an exchange, we will waive the standard shipping fee on your exchanged item.

If you have a defective item or received the wrong product, we will send you a prepaid return shipping label upon approval. We will also waive the standard shipping fee on your replacement item. Please contact ken.hwdfitness@gmail.com if you have additional questions.